FAQ
FREQUENTLY ASKED QUESTIONS
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. After shipment, Economy Shipping has an estimated transit time of 5–8 days, and Standard Shipping has an estimated transit time of 3–5 days. Delivery times are estimates, not guarantees.
Q: How much does shipping cost?
A: Economy Shipping costs $4.99, and Standard Shipping costs $6.99. Available options and the final shipping charge for your order are shown at checkout.
Q: Where do you ship?
A: We currently ship to the 48 contiguous US states. International shipping is not available at this time.
Q: How do I know if a part fits my vehicle?
A: Please check the product title and description for compatible makes, models, and model years before ordering. If you are unsure, email help@carneatly.com with your vehicle's year, make, and model and we'll be happy to help.
Q: What is your return policy?
A: You may request a return within 15 days after receiving your item. The item must meet the eligibility requirements in our Return and Refund Policy. To request a return, email help@carneatly.com with your order number and the item you wish to return. Return receiving locations may vary by item, so please wait for our email with the correct address and instructions before sending anything back.
Q: Who pays for return shipping?
A: For a return due to a change of mind, you are responsible for return shipping costs. If an item is damaged, defective, or incorrect, contact us first so we can review the issue and explain how the return will be handled.
Q: How long does a refund take?
A: After we receive and inspect your return, we'll let you know whether the refund is approved. If approved, we'll refund your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund.
Q: My package is lost or damaged. What should I do?
A: Contact us as soon as possible at help@carneatly.com with your order number and relevant details so we can look into the issue and help resolve it.
Q: What kind of products does CarNeatly sell?
A: CarNeatly sells automotive accessories, including interior organizers, seat comfort, car electronics, exterior trim, and car care essentials. Please check each product page for details about a specific item.
Q: Do you offer discounts or promotions?
A: If a discount or promotion is available, its terms will be shown with the offer or at checkout.
Q: Who operates CarNeatly?
A: CarNeatly is operated by INDUS ONE LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States, with our operations team in South Korea. Most orders ship from our supplier and logistics partners. We aim to reply within 1 business day. You can reach us at help@carneatly.com or +1 (820) 221-5400.
Q: Where do orders ship from?
A: Orders ship from our supplier and logistics partners. The ship-from location can vary by product. Packaging or the sender name may differ from CarNeatly.
Q: Are you an authorized dealer for the brands you sell?
A: CarNeatly is an independent retailer. Unless a product page says otherwise, we are not affiliated with or endorsed by the brands or vehicle manufacturers named in listings. Vehicle names describe compatibility only.